Answers

About YULLBE WUNDERLAND

What is YULLBE WUNDERLAND?

YULLBE WUNDERLAND is a virtual reality experience where you can immerse yourself in another world as a single player or in a group of up to 6 people using state-of-the-art technology. Different rooms offer adventures for beginners or experienced players.

What is VR?

VR stands for virtual reality and, in short, replaces the real environment with an animated world. The most important element here is the VR goggles, providing a display directly in front of the eyes to replace the field of vision and track head movements. In this way, the entire digitally generated environment can be explored by walking around or looking around. Headphones accompany the experience with audio elements.

More about the technology

Where are you located?

You will find us directly connected to the Miniatur Wunderland in Hamburg’s Speicherstadt, close to the Elbphilharmonie. Our exact address is: Am Sandtorkai 33, 20457 Hamburg

More about the directions

On which days are you open?

Every day. We recommend to always book in advance, so you can experience YULLBE WUNDERLAND at your preferred time and without waiting times.

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How long are the experiences?

The YULLBE GO adventures take 10 min and the YULLBE PRO adventures 30 min. Also, plan a few minutes for putting on and taking off the equipment.

Can I wear glasses?

We recommend to use contact lenses, because we can not guarantee that the glasses will fit under the headset and in that case it can only be experienced without glasses.

Is YULLBE suitable for people in wheelchairs?

At the moment, unfortunately, no. We hope to make this possible in the future. Unfortunately, barrier-free access to the foyer is currently not yet available.

In which languages can I experience YULLBE WUNDERLAND?

The language of the experience can be selected on site. German, English and French are possible.

Tickets

What does it cost?

Individual tickets cost 12,00 € for YULLBE GO and 29,00 € for YULLBE PRO.

There are also inexpensive combination tickets that include a visit to Miniatur Wunderland.

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Can I change or return my ticket?

The ticket can be changed up to one hour before the start time. Rebooking or refund of the ticket after the start time is not possible. A refund is possible up to 48 hours before the originally booked date due to the current situation. To do this, please simply reply to your booking confirmation email. The refund will be made by the payment method, deducting the system fee.

About rebooking

Are there vouchers to buy?

Vouchers for YULLBE and also combination vouchers incl. Miniatur Wunderland are available in our online store. The vouchers will be sent by mail. The recipient can then choose a date for his experience himself.

Buy now

Do I have to buy the ticket in advance?

We always recommend booking an online ticket in advance, as we have limited visitor capacity available per time slot. For spontaneous visits, tickets can also be booked on site, but then there may be waiting times.

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We are a group of 7 people or more. Can we have the adventure together?

In the YULLBE PRO group experience, the number of players is technically limited to a maximum of 6 people. A larger group would need to be split up so that two smaller groups would have their Experiences right after each other.

Before your arrival

Do I have to bring a printed copy of my ticket?

No, you do not need to bring your online ticket as a printout. Showing the ticket on the smartphone is sufficient.

When should I arrive?

Please be there about 10 minutes before the start of the experience. So there is still enough time to safely stow jackets in the lockers, put on the YULLBE WUNDERLAND equipment and have our staff explain it to you.

What happens if I am late?

Please plan to arrive about 10 minutes before the adventure begins. In case of a late arrival we unfortunately cannot promise an immediate start, our staff will check the next possible start time on site.

You can reschedule your ticket up to 24 hours before the start time. Later rebooking of the ticket is not possible.

About rebooking

In what sizes is the equipment available?

The equipment is adjustable for any body size. For YULLBE PRO there should be a minimum height of about 140 cm.

Can I wear glasses?

We recommend using contact lenses, as we cannot guarantee that the glasses will fit under the headset. In that case, participation is only possible without your own glasses.

About the combination vouchers

What clothes are suitable?

Sturdy shoes are ideal (no flip-flops etc.). Otherwise, ideally you should not wear a dress.

On site

Do I have to bring a printed copy of my ticket?

No, you do not need to bring your online ticket as a printout. Showing the ticket on the smartphone is sufficient.

Can I wear glasses?

We recommend using contact lenses, as we cannot guarantee that the glasses will fit under the headset. In that case, participation is only possible without your own glasses.

In what sizes is the equipment available?

The equipment is adjustable for any body size. For YULLBE PRO there should be a minimum height of about 140 cm.

When should I arrive?

Please be there about 10 minutes before the start of the experience. So there is still enough time to safely stow jackets in the lockers, put on the YULLBE WUNDERLAND equipment and have our staff explain it to you.

What happens if I am late?

Please plan to arrive about 10 minutes before the adventure begins. In case of a late arrival we unfortunately cannot promise an immediate start, our staff will check the next possible start time on site.

You can reschedule your ticket up to 24 hours before the start time. Later rebooking of the ticket is not possible.

About rebooking

Covid-Info

Currently, the Hamburg 3G rule applies from the age of 16, and FFP2 masks are mandatory from the age of six.

This means you must be either boosted, recovered, or tested for the day. Pupils from German or Austrian schools who are tested there and can show a pupil ID are exempt.

You can easily get tested at the Red Cross test center in the entrance area of Miniatur Wunderland. Please make an appointment here beforehand.

Any further questions?